Words that keep the door open

Use respectful language

• Try “person who uses drugs” rather than a demeaning label.
• Try “person with a substance use disorder” when a diagnosis is relevant.
• Describe a test as “positive” or “negative” rather than “dirty” or “clean.”
• Try “returned to use” rather than language that suggests a person has failed.

Let people describe themselves

People may use different words for their own experiences. Respect that choice without assuming the same label fits everyone. Avoid diagnosing someone based on their appearance, housing, or one incident.

Educate others with a specific example

Instead of “You are irresponsible,” try “I’m worried because you were difficult to wake last night.” Explain why the change matters: it names the concern and keeps the door open to help. If you hear a harmful label, offer a respectful alternative. Ask what language the person prefers, especially in written records or public stories.

If you are helping someone

Use respectful language even when you disagree with someone’s choice.

WARN (OTHERS)

After immediate care is covered, share dated advisories or observed concerns. Say what is confirmed and what is uncertain. Protect people’s privacy.

Emergency care comes first. Never share someone’s name, identifying photo or private health details.